FAQ
FAQ
What methods of payment do you accept?
Where do you ship?
- We use Paypal, Credit cards, Debit Cards, Master Cards, Visa Cards etc
- If you would like to add items to your existing order, please place an additional order. We do not store your payment information, so we cannot change the order.
- Orders cannot be cancelled after they are placed.
- Yes, we will send you a tracking number via email once your order ships. If you haven’t received tracking info within 5 days, then please contact us.
- We work with multiple global partners, so it can happen that your items are shipped separately; this is to speed up delivery. Don’t worry, you will get the items that you ordered.
- Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery within Australia. However Orders outside Australia can take 3-5 days Internationally
- Thou it also depends upon the supplier location. If your order is arriving from a storehouse internationally then it might take 30 days.
Where do you ship?
- We currently ship in the Australia, New Zealand, Canada, United States, the United Kingdom and Other parts of Europe.
- For shipping outside of these countries, please reach out to our support through our helpdesk.
- Due to Covid-19 we currently have suspended Fast Shipping
You can select fast shipping after having entered your delivery location.
Do you accept returns?